The unit is fine and stunning, even for your toiletry bag in the bathroom. the central heating, work desk, and multi-channel TV are impressive. the staff is excellent throughout.

The room was stunning and incredibly comfortable!

Clean place and polite staff, greatly enjoyed marvellous and particularly good location. Location right in the heart of the city was a plus. There were restaurants and bars near the place. Stayed here for one night, nothing to complain about...

tidy and absolutely stunning room with air conditioning. lots of food available in the café. a perfectly pleasant experience right in the heart of lucerne. the hotel of choice in lucerne.

The rooms here are really roomy and comfortable. the location in the downtown area is fantastic, and you’ll find a Christmas market and another market nearby. 🎄.

we had breakfast in the surroundings of the hotel, we went to a department store restaurant. hotel is very central, close to shops, close to the lake and ships, close to the train station. it is located at one of the biggest places in europe. sights of lucerne are very easy to reach. we received special service at no extra charge in a branch of the hotel, an apartment with a large terrace. since we were on the road a lot, suite gave us a lot of satisfaction. we were allowed to have our doggie at the room without extra charge, also felt very comfortable. in the apartment there was extra wifi with a good connection.

occasionally/nightly there was noise from the street. youth seemed to use some of the local in-pubs for celebrations. therefore closed windows were better for the night's rest.

location great! central of the old town, 2 min to the lake and bus stop. WiFi free of charge, breakfast at heini (good, because otherwise i could not eat in the hotel). get a free ticket to the lucerne bus network.

* wasn't always busy either, had to wait a while for someone to come, despite the bell. * reception only temporarily open. made me feel unsafe. * smell of cheese all over the house. * fragrances in the room gave me a headache. * room and bathroom very narrow and dimly lit. * beds very uncomfortable to lie in. * mildew in the bathroom. * you could hear everything that came into the room from outside with the windows closed. * with the folding table open - cramped walk by, because too narrow. * at breakfast in the heini-laden there was a lot of bread, rolls, delicious -. only 1 butter and 2 packages of jam, no cheese, no sausage, no honey, no more topping.

I stayed in a double room that had a full kitchen, a cozy queen-size bed, and a nice bathroom, making my experience very enjoyable.

the location was great everything was within walking distance....the environment was good nice receptionist. rooms were good and clean....overall great experience

The staff are cooperative people.

The building is very good and big with huge rooms on level 2. Great amenities such as free wireless internet and storage space. - the location is great for our needs, close to the railway, restaurants, shops, and cafes. - Early check-in and parking available nearby.

Great location near the city centre and all main attractions. Lot of dinning option nearby and 5 minute walk from train station. Good front desk staff.

The staff was good - I would happily go back again. Hotel was quaint and friendly and I enjoyed the food there, it was amazing❤

Review of Hotel Falken in Lucerne:

The setting is magnificent and fantastic, with a short walk to the charming Old Town, which is undoubtedly the highlight of Lucerne. You'll also find the vibrant shopping area and iconic attractions like Chapel Bridge and the Cathedral nearby. Sparky's Grill is conveniently located within walking distance, offering delicious takeout options.

very friendly staff enjoyed thanks

There is a kitchen corner, the center of the old city, caring staff. Curious design, there is a chair for old times. There is a corkscrew and a beer opener, which will make it easier for you to get acquainted with local drinks. There is a kettle in the room, which is incredibly beautiful.

Good audibility. If someone plays a musical instrument downstairs, you can go to the dance. The bottom door doesn't open very well. By the way, the key to the bottom door is the same as the one that opens the front door. The bathroom drain wasn't working very well. No public transport pass was offered, although it was free in Basel and Geneva. I don't know what this has to do with, maybe some cantonal rules and it's not the hotel's fault.